Privacy Policy

The CruiseBookingZone.com team is pleased about your visit to our website. The protection of your personal data is very important to us. We want you to feel safe and certain when visiting our website.

Like every EU company, we are bound by the legal provisions on data protection. In the following paragraphs, we would like to explain to you how we comply with these provisions.

Entity processing the data

The travel agency behind CruiseBookingZone.com is Kreuzfahrtberater GmbH, who serves as the entity processing the data and whose contact details you can find here.

Extent of processing of personal data

In principle, we process personal data of our users only insofar as this is necessary to provide a functioning website, and our content and services. The processing of personal data of our users takes place regularly, only with the consent of the user. An exception applies to cases in which prior consent cannot be obtained for reasons of fact, and the processing of the data is permitted by law.

What personal information is collected?

For a consultation request, please provide your e-mail address or telephone number. We need this information in order to contact you.

When making a booking request, we also need your address and the names and dates of birth of the travelers. These data are necessary for the proper processing of your booking. If the tour operator requires the nationality of the traveler to create an option booking, we will ask for it directly in the booking form.

Depending on the payment method, your account number and bank code (if paying by direct debit) or your credit card details are required for a fixed booking. When paying by invoice, you do not have to submit any payment details to us.

After a fixed booking and before departure, the tour operators require the entry of the passport details (name, nationality, passport number, date of issue, expiry date, issuing authority, place of issue) for the creation of the “on-board manifesto” which must be made available to the immigration authorities of the countries visited. These data can be sent by you directly to the tour operator, but we will also take over the forwarding of these data for you if you so wish.

We process usage data (e.g. the visited web pages of our online offering, interest in the cruises and package tours offered) and content data (e.g. entries in the contact form or user profile) for advertising purposes in a user profile. We use this, for example, to display product information to the user based on the services the user has previously used.

Server Log Files

In addition, we log all accesses to our server for the purpose of fault diagnosis. This data is also used to optimize the website and to ensure the security of our information technology systems. For this purpose, the following data, which your Internet browser transmits to us or to our web hosting provider, is recorded:

• Browser type and version
• Operating system used
• Website from which you visit us (Referrer URL)
• Address of the website you visit
• Date and time of your access
• Your Internet Protocol (IP) address

The legal basis for the temporary storage of data and log files is Art. 6 para. 1 lit. f GDPR.

The collection of data for the provision of the website and the storage of the data in log files is essential for the operation of the website. There is consequently no right of objection to this on the part of the user.

Cookies

Like many other websites, we use so-called cookies on our site to recognize multiple uses of our offer by the same user / Internet browser. Cookies are small text files that your Internet browser stores and saves on your computer. They serve to optimize our website and our offers and to facilitate your access to our site. Cookies help us:

• To estimate our visitor numbers and to estimate the frequency of use of our offer,
• Store information about your preferences so that we can tailor the page to your needs and show you more relevant content,
• To process your search queries faster,
• To recognize when you return to our website

You can prevent the storage of cookies by setting your browser accordingly. Already saved cookies can be deleted at any time. This can also be done automatically. We do need to point out to you, however, that you may not be able to use all the features of our website if you disable or delete cookies.

In order for us to be able to display the appropriate prices when you display a cruise or package tour detail page, the following information is stored in a cookie on your computer:

• Number of adults (1,2,3,4)
• Number of children (0,1,2,3)
• Currency

You can also use our website if you disable cookies. In this case, you only have to re-enter the number of adults / children and the currency when displaying each cruise or package tour detail page.

Legal Basis

Insofar as we obtain the consent of the data subject for processing of personal data, the legal basis is Art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR).

In the processing of personal data necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR is the legal basis. This also applies to processing operations required to carry out pre-contractual actions.

Insofar as processing of personal data is required to fulfill a legal obligation that our company is subject to, the legal basis is Art. 6 para. 1 lit. c GDPR.

In the event that the essential interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR is the legal basis.

If processing is necessary to safeguard the legitimate interests of our company or a third party, and if the interests, fundamental rights and freedoms of the data subject do not prevail over the first interest, Art. 6 para. 1 lit. f GDPR is the legal basis for processing.

Data Transmission to Third Parties

If we pass on data to other persons and companies (processors or third parties), transmit them to them or otherwise grant them access to the data, this is done only on the basis of: a legal permission (e.g. if a transmission of data to third parties according to Art. 6 para. 1 letter b GDPR is required to fulfill the contract), your consent, a legal obligation or on the basis of our legitimate interests (e.g. the use of agents, web hosting, etc.).

Insofar as we commission third parties to process data on the basis of a contract processing contract, this is done on the basis of Art. 28 GDPR.

When traveling to the United States, local authorities require that each passenger’s flight and reservation details be inspected prior to entry. Without this data transmission by the tour operator, an entry into the USA is not possible. Similar rules may apply to other states.

Transfers to Other Countries

If we process data in another country (i.e. outside the EU), or transmit data in the context of the use of third-party services or disclosure, this is only done to fulfill our (pre-)contractual obligations, on the basis of your consent, due to a legal obligation, or based on our legitimate interests.

Subject to legal or contractual permissions, we process or have the data processed in a third country only in the presence of the special conditions of Art. 44 et seq. GDPR. The processing is on the basis of specific guarantees, such as the officially recognized level of data protection or compliance with officially recognized special contractual obligations (so-called “standard contractual clauses”).

Website Optimization Using Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

However, if IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the EU or other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity and provide other services related to website and internet usage. You can prevent cookies from being stored by changing the settings in your browser software.

You can also prevent Google from collecting and processing data generated by the cookie about your use of the website (including your IP address) by downloading and installing the browser plug-in available at:
https://tools.google.com/dlpage/gaoptout?hl=en

To opt out of Google Analytics tracking, you can click the following link to set an opt-out cookie: Disable Google Analytics

For more information, visit Google Analytics Terms or Google Privacy Policy.

Google Analytics is extended by the code “anonymizeIp” to ensure an anonymized collection of IP addresses (so-called IP-Masking).

Use of Google Remarketing

We use the Google Remarketing service provided by Google Inc. This allows us to show ads to people who have already visited our website. Cookies are used for this purpose, which allow us to recognize visitors within the Google ad network and display ads based on previously visited content.

Google does not collect personal data. You can disable this feature by changing settings at
https://www.google.com/settings/ads

Use of Google Ads

We also use Google Ads to promote our website. As part of this, we use the “Conversion Tracking” tool. If you reached our website through a Google ad, a conversion cookie is stored on your computer for 30 days. If the cookie is still valid when you visit certain pages, Google and we can recognize that you clicked on the ad and were redirected.

We use this information to compile statistics about how many users clicked on our ads. These cookies do not allow personal identification. You can disable conversion cookies by changing your browser settings to block cookies from “googleadservices.com”.

See Google’s privacy policy here:
https://services.google.com/sitestats/en.html

Use of Google Customer Match List-Upload

Our platform uses Google Customer Match by Google Ireland Limited. With your consent, we may send hashed versions of your email address to Google, allowing us to display personalized ads to you on Google platforms such as YouTube. This also includes IP address and User-Agent data.

Google is solely responsible for storing and further processing this data and may store it in the USA. As per the EU-U.S. Data Privacy Framework adopted on July 10, 2023, data transfers to the USA are now considered safe. Google is certified under this framework.

The legal basis for this data processing is Article 6(1)(a) GDPR (Consent).

For more information on Google data protection, or to exercise your rights (e.g., deletion), visit: https://policies.google.com/privacy. You may withdraw your consent at any time.

Use of the Facebook Pixel

Our website uses the Facebook Pixel from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) to measure conversions and user interactions.

This allows tracking of user behavior after clicking on a Facebook ad and being redirected to our website. It helps evaluate the effectiveness of Facebook ads for statistical and marketing purposes and optimize future advertising.

As a site operator, we cannot identify users directly from the data, but Facebook can associate the data with a user profile and use it for its own advertising purposes. This may include serving ads on and off Facebook platforms.

For more details, please see Facebook’s Privacy Policy: https://www.facebook.com/about/privacy/

You can disable “Custom Audiences” under:
Facebook Ads Settings (login required).

If you do not have a Facebook account, you can deactivate interest-based advertising at:
Your Online Choices

Alternatively, click here to disable Facebook Pixel tracking: Deactivate Facebook Pixel

Use of Meta Custom Audiences List-Upload

CruiseBookingZone.com utilizes advertising services provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin, Ireland (“Meta”).

With your consent, we may transmit your stored email address as a hashed value (a pseudonymized version of your email address) to Meta—provided we identify you as logged in and you agree via our website’s banner solution.

Meta uses the hashed email address, IP address, and User-Agent to match your identity on Meta platforms like Facebook and Instagram to serve personalized ads—or to exclude you from them.

Meta is solely responsible for the long-term storage and further processing of the hashed values. Data may be stored in the USA. The European Court of Justice considers the USA to have an insufficient level of data protection. Therefore, there is a risk that your data may be processed by U.S. authorities without adequate legal remedies available.

The legal basis for this data processing is Article 6(1)(a) GDPR (Consent).

For more information on how Meta handles your data and to exercise your data protection rights (e.g., right to deletion), please visit:
Meta Privacy Policy

You may also withdraw your consent or decline to give it by using the settings on this website.